Refund Policy

This Refund Policy explains how SpiderDog handles refunds, cancellations, upgrades, and downgrades for our SEO audit platform. By subscribing to a paid SpiderDog plan, you agree to the terms outlined below. If you have questions that are not answered here, please review our Subscription page or contact our support team.

1. Monthly subscription cancellations

When you cancel a monthly subscription, you will not receive a refund for the current billing period. Your access to the paid features will remain active until the end of the current paid month, after which your subscription will not renew. This policy applies to all monthly plans, including Starter, Pro, and any monthly add-ons.

You can cancel your monthly subscription at any time from the Subscription page. Once cancelled, the plan cannot be resumed until the end of the current billing period.

2. Annual subscription cancellations

Annual subscriptions are billed upfront for a full year. If you cancel an annual subscription, we will refund the unused portion of your annual payment calculated as whole months starting from the end of the current calendar month. The current month is considered used and is not included in the refund calculation.

For example, if your annual subscription runs from January 1 to December 31 and you cancel on June 15, you will keep access through June 30 and receive a refund equal to the price of July through December divided evenly across the twelve months of the annual term. Refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

3. Upgrades start a new billing cycle

When you upgrade to a higher-tier plan or switch from monthly to annual billing, the new subscription starts immediately and begins a new billing cycle. Your previous subscription is cancelled without a refund. Any unused time on the previous subscription is forfeited. The upgrade is processed through Stripe checkout and you will be charged the new plan price at checkout.

Upgrades take effect right away and your account limits are updated to the new plan as soon as the checkout is complete. You can view your current plan and usage on the Dashboard or the Subscription page.

4. Downgrades happen at the end of the billing period

Downgrades, including switching to a lower-tier plan or moving from annual to monthly billing, are scheduled to take effect at the end of your current billing period. You will continue to enjoy the features and limits of your current plan until that date. No refund is issued for downgrades because you retain full access through the end of the period you already paid for.

To schedule a downgrade, select your desired plan on the Subscription page and click the schedule button. The change will be applied automatically when your current billing period ends.

5. Add-ons

Add-ons such as additional backlink domains are billed on the same cycle as your main plan. You can remove an add-on at any time from your subscription page. When removed, the add-on will not renew on the next billing date. Add-ons are not refunded for the current billing period because they remain usable through the end of that period.

6. Trials and promotional offers

If your subscription began with a free trial or promotional credit, cancelling during the trial will prevent any charge. If a trial converts to a paid subscription, the regular monthly or annual cancellation rules above apply. We do not provide cash refunds for promotional credits or trial extensions.

7. Failed or disputed payments

If a payment fails, Stripe will retry the charge automatically. During a past-due period, your subscription may be limited or suspended. Refunds are not issued for time during which the account was suspended due to non-payment. If you believe a charge was made in error, please contact us promptly so we can investigate.

8. Exceptional refunds

We may, at our sole discretion, issue a refund in exceptional circumstances such as a confirmed billing error or a technical issue that prevents you from using the service for an extended period. These refunds are handled on a case-by-case basis and do not create a precedent or obligation for future refunds.

9. How to request help

For any billing or refund questions, please contact us at support@spiderdog.dev. Include your account email, the invoice or charge date, and a brief description of the issue. We aim to respond to billing inquiries within two business days.

You may also want to review our Terms & Conditions and Privacy Policy for additional information about your account and data.